• Introduction
  • User interface
  • Ease of use
  • Features
  • Cost
  • Summary

MATRIX vs. SAP SuccessFactors Learning

Introduction

MATRIX is a learning management system (LMS) for use by businesses, corporations, and other organizations. MATRIX helps companies manage all training activities, such as creating and delivering training content, evaluating employee performance, training clients and partners, and selling online courses. MATRIX is a product of CYPHER LEARNING, a company that specializes in providing learning platforms for organizations around the world.

SAP SuccessFactors Learning is a cloud-based LMS that is part of the SAP SuccessFactors HCM Suite.

MATRIX Business portal

User interface

The MATRIX interface is a modern, responsive design that looks sharp and automatically adjusts based on the type of device. It provides attractive tile-based dashboards for learners, instructors and administrators, a graphical course catalog, as well as simple pop-out navigation. It provides rich content authoring as well as a visually attractive way to create and organize module material. MATRIX has native apps for iOS, Android, and Windows.

SAP SuccessFactors Learning' interface is simple and users can see information displayed on tiles, although it is much less graphical and less user friendly compared to MATRIX. It also lacks an easy navigation and looks outdated. The platform is also very hard to customize in terms of changing colors and themes, which is a major inconvenience for companies that need easier and quicker personalization. There is no custom visitor portal that can easily be designed using panels, buttons, HTML, and more. SAP SuccessFactors Learning has apps for iOS and Android.

MATRIX Learner dashboard

Ease of use

MATRIX is very intuitive and easy to use. In addition, it includes an online help center with videos, getting started guides, and searchable help content. MATRIX also has a rapid response support forum where staff members typically respond to questions within 15-30 minutes during business hours 24/5. Customer support is included in all of our plans with no additional cost.

SuccessFactors Learning is fairly hard to use. It has a help portal with guides and a support portal for users. However, support is not included with licensing and users frequently use a third party support system for an extra cost.

MATRIX Help center

Features

MATRIX provides the range of functionality you’d expect in a modern LMS, such as support for courses (instructor led, blended, self-paced, and micro learning), content authoring, integrated e-commerce functionality, graphical course catalog, beautiful module layouts, gamification, automation, learning paths, drip content, adaptive learning, compliance, ad-hoc reporting, a customizable portal, web conferencing, collaboration tools, mastery and learning outcomes, resources catalog, and more.

MATRIX integrates with a wide variety of systems, including G Suite, Google Drive, Calendars (iCal), PayPal, Stripe, Authorize.net, Salesforce, Zapier, xAPI, Office 365, OneDrive, GoToMeeting, GoToTraining, Zoom, WebEx, and Skype for Business.

SAP SuccessFactors Learning module has a similar feature set, however they are generally harder to configure. Another disadvantage is that you can use the LMS on its own, but many companies that need extended enterprise to sell courses have to pay extra for the Learning Marketplace. For example, for advanced collaboration tools, they would need to get SAP Jam. In addition, there is no built-in gamification feature and they also charge an extra fee for content management.

Here is a list of the features included in MATRIX that are not supported by SAP SuccessFactors:

User interface

  • Automatic translation of messages and forum posts
  • Graphical dashboards
  • Graphical Resources catalog
  • Customizable welcome pages
  • Responsive customizable visitor portal
  • Use your own URL
  • Branded mobile apps

Collaboration

  • Public blog
  • Chat

Content and assessment

  • Automation
  • Gamification
  • Micro learning
  • Drip content
  • Course and path templates
  • Archiving courses
  • Adaptive learning
  • Dropbox, essay, team, discussions and debate assessments

E-commerce and marketing tools

  • Course bundles
  • Selling digital media
  • Affiliate marketing
  • Social media integration
  • Flexible coupon codes
  • Bulk discounts

Integrations

  • Integration with 1,000+ apps via Zapier
  • Stripe
  • Authorize.net
  • PayUbiz
  • PayU Latam
  • Cometchat
  • GoToMeeting
  • GoToTraining
  • Zoom
  • MailChimp
  • Salesforce
  • Panopto
  • SCORM
  • xAPI
  • LTI, QTI, and CCF standards
  • LDAP

Other

  • Trash can for restoring deleted content
  • Archiving learners
  • Terms and conditions
  • Learner help desk
  • Resell under your own brand

MATRIX Course catalog

Cost

MATRIX plans range from $149/month (yearly billing) for 20 active learners, to $2,699/month for 3,500 active learners. There is a discount for yearly billing. There are no setup fees, cancellation fees, storage fees, bandwidth fees, support fees, or other hidden costs. Contact us for pricing over 3,500 active learners a month.

SAP SuccessFactors Learning costs significantly more than MATRIX, depending on where you get the subscription plan. First of all, customers have to purchase different modules depending on their needs. We heard anecdotally that SAP Successfactors charges between $2,000 - $5,000 monthly for 1,000 learners. Implementation, customer service costs and integration with other systems are not included. Customers need to purchase different extensions for collaboration and extended enterprise features, which only adds to the final cost of the product.

MATRIX Course page

Summary

This presents a comparison of the most important features between MATRIX and SAP SuccessFactors Learning.

MATRIX is an LMS for managing all e-learning activities such as delivering training, tracking employee performance and selling online courses.

MATRIX is more attractive, easier to use, and has a bigger feature set than SAP SuccessFactors Learning. If you require additional information on MATRIX, please contact us.

Disclaimer

This comparison paper was written in June 2018 based on publicly available documentation on both vendors' sites. It was prepared as a guide and is not intended to be exhaustive. The comparison information is for guidance only and does not constitute any contractual representation, warranty or obligation on our part. Liability for errors, omissions or consequential loss is expressly disclaimed.

Since pricing and features can change rapidly, we do not represent that this information is up-to-date, and we encourage you to get the latest information directly from the vendor's web site. If you find any information in this comparison guide to be inaccurate, please contact us with details and we will correct the information within 72hrs.